Terms of Service
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These terms govern access to and use of Seahorse's website, App UI, parent portal and companion mobile apps. In these terms, “Seahorse”, “we” and “us” refer to the provider of the Seahorse service; “organization” means the child-care organization that authorizes your access; and “you” means the person using the service.
By using Seahorse, you agree to these terms. If you act for an organization, you must have authority to do so. A separate written service agreement with your organization governs its subscription, fees and any agreed service commitments, and prevails if it conflicts with these terms.
Use Seahorse only with authorized access, protect children's and families' information, and review records and messages before relying on them. Your organization remains responsible for delivering child care and meeting its legal obligations.
1. Accounts and authorized use
Seahorse is intended for adults who are authorized educators, administrators, parents, guardians or other approved contacts. Your organization determines your role, permissions and access. You must provide accurate account information, keep credentials and private access links secure, and tell your organization promptly if you suspect unauthorized access.
Do not use another person's account or access records beyond your authorization. Organization administrators are responsible for assigning appropriate permissions and removing access when it is no longer needed.
2. Acceptable use
You must use Seahorse lawfully and for its intended child-care administration purposes. You must not:
- upload or disclose information without authority, consent or another lawful basis;
- send spam, harassment, unlawful material or messages that disregard a recipient's preferences;
- attempt to bypass security, access another organization's records or compromise an account;
- introduce malicious software, interfere with service availability or copy data through unauthorized automated access;
- misrepresent your identity, falsify records or use the service to harm a child, family or staff member.
3. Your records and responsibilities
You and your organization retain your rights in the records, photos, documents and messages you provide. You authorize Seahorse to host, process, transmit and display that content as needed to provide, secure and support the service and carry out your organization's instructions. This permission does not transfer ownership of your content to Seahorse.
Your organization is responsible for the accuracy of its records, obtaining required permissions, respecting custody and access restrictions, verifying message recipients and meeting retention and reporting requirements. You must have the necessary rights to upload or share content. Report incorrect information to your organization so it can be corrected through the appropriate process.
Seahorse supports administration; it does not provide child care, supervise children or make clinical, legal, licensing or staffing decisions. Reports, reminders and compliance indicators require review by qualified, authorized people. Maintain appropriate procedures for emergencies, outages and any required records outside the service.
4. Privacy and confidentiality
The Privacy Policy explains how information is handled. Your organization's privacy policies and any applicable data-processing agreement also apply to its records. Protect information you access, share it only with authorized recipients, and do not forward private record or form links.
Agreeing to these terms does not itself provide consent for optional messages, photos or other uses of personal information. Obtain any separate permission that is required.
5. SMS, MMS, RCS and email
Your organization may send care and operational messages, forms, photos, community updates and billing communications through Seahorse. Optional text-message programs require the applicable opt-in. Consent to receive optional messages is not a condition of purchasing child-care services. Providing a telephone number alone does not enrol you in every messaging category.
- Frequency: messages may recur; frequency varies with the centre's activities, your child's care and your chosen preferences.
- Charges: your carrier's message and data rates may apply.
- Opt out: reply STOP to unsubscribe from text messages on the sending number. You may receive a final confirmation. Contact your centre to manage individual categories or other communication channels.
- Help: reply HELP or contact your centre. Re-enrol only through the supported opt-in process.
- RCS: availability depends on your device, carrier and the sending service. Message format may vary between RCS, SMS and MMS.
- Delivery: Seahorse and carriers cannot guarantee immediate delivery or receipt. Carriers are not responsible for delayed or undelivered messages. Tell your centre if your number changes or is reassigned.
For email, use the available unsubscribe or preference options, or contact your centre. Some account, security or legally required communications may still be necessary. Messages are not an emergency service: contact your centre directly for urgent care matters and use emergency services where appropriate.
Mobile numbers, message content and consent information are handled under the Privacy Policy. They are not sold or shared with third parties for their own marketing.
6. Integrations and AI assistance
Some features depend on third-party identity, messaging, storage, payment or other services configured for your organization. Those services may have their own terms and privacy notices. Their availability and capabilities may affect Seahorse features.
Where AI assistance is enabled, generated drafts, summaries and suggestions may be incomplete or inaccurate. Authorized staff must review them before acting on or sending them. AI output is not a diagnosis, professional advice or a guarantee of regulatory compliance. Do not submit real personal information to a demo environment, or information your organization has not authorized for the configured provider.
7. Fees and billing
Seahorse subscription fees, payment arrangements, renewal and cancellation provisions are set out in your organization's separate service agreement. Child-care fees and invoices are determined by your child-care organization. Displaying an invoice in Seahorse does not make Seahorse the provider of those child-care services. Direct billing questions to the party that issued the invoice.
8. Seahorse intellectual property
Seahorse and its licensors retain rights in the service's software, design, branding and documentation. Subject to these terms and your organization's service agreement, you may use the service for authorized purposes. You may not resell it, remove proprietary notices or copy or reverse-engineer it except where applicable law permits. Third-party materials remain subject to their own licences.
9. Availability, suspension and ending access
The service may be interrupted by maintenance, connectivity problems, provider outages or other events. Features may change as Seahorse develops. Any specific availability or support commitments are those in your organization's written service agreement.
Access may be suspended or restricted to address unauthorized use, a security risk, a legal requirement or a breach of these terms. Your organization may also remove your access. Where reasonably possible, we will explain a service-level restriction to the organization and work with it to resolve the issue.
When service ends, data access, export and deletion follow the organization's service agreement and applicable law. The organization should arrange required exports before its access ends. Closing an account does not automatically delete child-care records, legal records or backup copies.
10. Service limitations and liability
Except for commitments in a written service agreement or rights that cannot lawfully be excluded, Seahorse is provided on an “as available” basis. We do not guarantee uninterrupted operation, error-free records or outputs, delivery of every message, or that use of the service alone will satisfy your organization's legal obligations.
To the extent permitted by applicable law and subject to any written service agreement, Seahorse is not liable for indirect or consequential losses, including lost profits or business opportunities, arising from use of or inability to use the service. Nothing in these terms excludes liability or statutory protections that cannot lawfully be excluded, or limits obligations imposed by applicable privacy law.
11. Changes to these terms
We may update these terms to reflect changes in the service or applicable requirements. The revision date appears above. We will communicate material changes to affected organizations and, where appropriate, users before they take effect. Continued use after the stated effective date means acceptance of the updated terms, subject to any notice or acceptance requirements in applicable law or your organization's agreement.
12. Applicable law and disagreements
The governing law and dispute process in your organization's written service agreement apply where specified. Otherwise, these terms are governed by the laws of Alberta and the federal laws of Canada applicable there, subject to any mandatory rights or laws that apply where you live. Contact us through your organization first so we can work to resolve a concern. Nothing in these terms prevents you from approaching a competent court or privacy regulator.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
13. Questions and support
Contact your centre or organization administrator for account access, records, billing or messaging support. They can direct service-related questions to Seahorse using their established support contact. For privacy requests, follow the privacy contact instructions.